What are the responsibilities and job description for the Network Technician- Night Shift Position-W2 Only position at Information Resource Group?
Role: Network Technician- Night Shift Position-W2 Only
Location: Anderson, SC
Duration: 12 Months contract with likely possibility of 36 Months extension.
Hours are 6PM- 6AM
Daily Duties / Responsibilities
Location: Anderson, SC
Duration: 12 Months contract with likely possibility of 36 Months extension.
Hours are 6PM- 6AM
Daily Duties / Responsibilities
- Monitors, tests, maintains and repairs network and infrastructure elements for agency CCIT.
- Monitors agency network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
- Configure network and system resources, and maintain corresponding system records and documentation. Provides tier II support as per sme agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
- Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the tier II. Provides customer service for all information and/or telecommunication network systems support areas.
- Monitors mainframe, applications and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
- IP network troubleshooting
- DNS configuration
- Understanding of monitoring tools (splunk, solarwinds)
- Microsoft office suite
- Server batch scripting
- Technical writing experience
- Leadership skills
- Strong customer service
- Self-management
- Web programming
