IT Manager - Market Room

At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.

Job Description

As a valued leader on our team, you will manage the operations of a team who respond to customer help center questions regarding technology solutions. In this role, you will provide expertise and solutions to meet customer needs.

THE IMPACT YOU WILL MAKE

The IT Manager - Market Room role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Manage a team of technology engineers and technicians to support Capital Markets trading desk operations and live trading activities.
  
• Serve as the primary technology operations contact in the market room; manage workflows and ensure compliance.
  
• Implement and monitor operational risk controls to ensure compliance with internal policies and regulatory requirements.
  
• Collaborate with trading, compliance, legal, and middle/back-office teams for smooth trade execution.
  
• Partner with technology and project teams to drive process improvements, system upgrades and automation initiatives.
  
• Prepare for significant market events and ensure business continuity.
  
• Guide, mentor and support employees to enhance their skills and career growth.
  
• Set clear expectations, provide feedback and conduct performance evaluations.
  
• Train and mentor new team members and junior staff on operational procedures, trading platforms and best practices.
  
• Produce technology operational reports and metrics for management review.
  
• Work closely with technology and project management teams to enhance trading platforms, market room systems and automate manual processes
  
• Support new product launches, business initiatives and regulatory change implementations from an operational perspective.
  
• Create and maintain detailed operational documentation, standard operating procedures (SOPs) and training materials.
  
• Produce operational reports and metrics for management review.
  
• Manage technology issues through a ticketing system.
  
• Oversee initiatives to install and maintain hardware and software.
  
• Maintain user access accounts

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

• Skills:
  
• Train and mentor new team members and junior staff on operational procedures, trading platforms and best practices.
  
• Assist employees grow professionally and personally.
  
• Guide, mentor and support employees to enhance their skills and career growth.
  
• Strong understanding of trading platforms, market data feeds, order execution and post-trade processing.
  
• Strong understanding of system administration tasks, user profile management, OS level troubleshooting and system performance monitoring
  
• Experience with endpoint management tools like Microsoft SCCM and familiarity with device provisioning, patch management and software distribution processes.
  
• Knowledge of networking concepts, latency analysis and firewall configurations.
  
• Experience with cloud platforms (AWS, Azure)
  
• Proficiency in Python R or excel for data analysis, automation and reporting to optimize trading strategies and operational efficiency.
  
• Ability to oversee real-time issue resolution, ensuring minimal downtime and swift recovery from system failures.
  
• Strong ability to liaise between traders, technology support teams and compliance officers to align technology with business needs.
  
• Ability to define and implement proactive health checks, dashboards and alerts for applications/services supporting trading activities.
  
• Familiarity with Market data vendors (Bloomberg, Reuters) and pricing feeds.
  
• Ensure consistency of product performance with requirements and design.
  
• Optimize software programs and track changes.
  
• Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
  
• Experience with ITIL practices, including: service strategy, service design, service transition, service operation, and continual service improvement, to align IT services with the needs of the business
  
• Possess technical delivery capabilities to address customer questions and concerns, and effectively resolve them
  
• Experience interpreting the overall design of a computing system
  
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
  
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
  
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Excel, or SSRS
  
• Experience motivating people to work together toward a common vision, reach an agreement, and/or achieve a beneficial outcome
  
• Influence, negotiate, persuade, facilitate meetings, and resolve conflicts.
  
• Improve operational efficiency and oversee operations.
  
• Manage project plans and resources for successful completion.
  
• Develop strategic options and action plans to achieve objectives.
  
• Analyze opportunities and issues from a broad perspective.

• Tools:
  
• Experience with Cloud-based trading infrastructure (AWS, Azure)
  
• ITIL certification or strong grasp of ITIL based operational processes
  
• Proficient in Microsoft Excel
  
• Experienced in using ServiceNow to manage digital workflows.
  
• Skilled in using Mac OS
  
• Proficient in Microsoft System Center Configuration Manager
  
• Proficient in Workspace One
  
• Proficient in Windows 10/11
  
• Experience using JIRA
  
• Skilled in IPC Turret Phone Systems

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, while business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com

Requisition compensation:

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