What are the responsibilities and job description for the Call Center Representative position at Infosoft, Inc.?
Job Title : Call Center Representative
Pay Rate : $19 to 23.30 / Hr
Duration : 7 Months
Location : Irvine, CA ( Hybrid - mostly remote but need to be onsite on occasion)
Summary :
The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client's issue, offering possible solutions, or providing follow-up as needed.
Customer service agents may be inbound , outbound , or a combination of both.
Job Responsibilities :
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
Skills :
Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer / client information.
Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education / Experience :
High school diploma or GED preferred.
2-4 years of customer service-related experience required.
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