Customer Support Specialist (Problems/Resolution)

Job Title: Customer Support Specialist (Problems/Resolution)
Pay Rate: $27/Hr - $30/Hr
Duration: 9 Months
Location: Buffalo Grove, IL
Shift: 8 AM - 5 PM

We are looking for a Customer Support Specialist (Problems/Resolution)

Responsibilities:

• Fields all incoming technical support requests into the field Support department and is accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• May escalate more difficult support requests to Field Support Engineers.
• Log all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Complete company-designated training courses for positions to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.

Requirements:

• High School diploma or equivalent
• Excellent communication, conflict resolution, and problem-solving skills
• High understanding of customer satisfaction and service orientation
• Technical support for building automation/HVAC such as Fire Alarms, Security Systems, Control Panels, Windows servers, networking, or similar R&D/Engineering products support.

Preferred Skills

• Bachelor’s degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred
• Proficiency with Microsoft Windows operating system and computer networking is a plus.

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Shift:

• Morning shift

Ability to Commute:

• Buffalo Grove, IL 60089 (Required)

Ability to Relocate:

• Buffalo Grove, IL 60089: Relocate before starting work (Required)

Work Location: In person

Salary : $28 - $30