What are the responsibilities and job description for the Desktop Support position at Infosys?
Job Description
Job Description:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Job Description:
- Windows10 & 11 OS installation and troubleshooting
- Worked on Windows Active Directory and familiar with AD concepts & GPO
- Knowledge and Worked on Laptop imaging using SCCM
- O365 support and troubleshooting at the client end (Outlook, Teams, One Drive, One Note etc.)
- Laptop / Desktop Hardware troubleshooting and Hardware Vendor coordination
- Understanding of VPN and experience any VPN client
- Work on Network Printer and Secure Printer and installation and troubleshooting
- Worked on Laptop Encryption and troubleshooting (McAfee / Bit locker)
- Antivirus update / scanning and troubleshooting at the client end
- Knowledge / Work experience with Thin Client & VDI
- Supporting VC and web conferencing tools like Webex, Zoom, etc.
- Troubleshooting Docking Stations
- Networking & Wi-Fi troubleshooting
- L1 Application troubleshooting
- Worked on Service Now ticketing tool or any other ITIL Tool,
- Clear concept of Incident, Problem, Request and Asset Management
- Worked on remote tools like Bomgar or any other remote support tool
- Creating Knowledge base documents and user training
- Work experience on Backup tools
- Understanding of VOIP and soft phone
- Asset Management experience
- New user onboarding experience
- Positive Attitude
- Good Teamwork
- Excellent verbal and written communication skill
- Good customer orientation
- A high degree of initiative and flexibility
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
