Vice President of Operations

Mission:

Ensures client deliverables are being provided on-time, within budget and the company achieves its high client retention rate.  Manage all facets of Operations to ensure the below goals are achieved.  This position reports directly to the Founder and CEO.

Job Overview:

This role oversees all facets of the company’s Operations.  As we continually scale the company, we will need to grow with our clients and manage costs to help ensure a healthy company

Key Responsibilities:

Manage the fabric of the company, helping employees achieve their goals while delivering against client expectations

• Lead the execution of key operations initiatives aligned with the strategic goals, ensuring client deliverables are completed on time and within budget
• Proactively adjust operational strategies to meet changing market conditions, competitive pressures, or internal needs
• Ensure all operational practices and processes comply with relevant regulations, standards, and best practices
• Oversee the onboarding of clients and maintain regular check-ins to ensure client satisfaction
• Monitor financial performance, track key metrics, and ensure profitability
• Identify cost-saving opportunities and efficiency improvements without compromising on service quality or client satisfaction
• Continually improve the Master Operations Manual key processes, ensuring consistency and scalability
• Ensure strong communication and collaboration between the three departments to achieve overall business objectives.
• Oversee the effective use of the project management tool, Monday, and time tracking tools[JH1] , Harvest
• Motivate staff, manage team dynamics and resolve employee and client conflict working closely with the Chief People Officer

Qualifications:

●  Bachelor’s degree

●  At least 10 years of experience in Operations Management

●  Proven track record of operational excellence

●  Strong understanding of operations with great communication and people skills

●  Ability to juggle multiple priorities, working effectively in a fast-paced, growing environment

●  Key competencies include optimizing operations with multiple priorities and problem-solving

Salary: Competitive and commensurate with experience

Benefits Package:

●  Unlimited Vacation Days

●  Insurance Benefits: Full-time employees are eligible for Health, dental, and vision coverage, with INGAGE contributing 50% of the premium for employee-only plans.

●  Commissions: Earn an 8% monthly commission on the gross revenue of all new monthly sales, provided the monthly retainer exceeds $2,500.

●  Maternity and Paternity Leave: Full-time employees are eligible for paid maternity or paternity leave. Part-time employees are eligible for up to 12 weeks of unpaid leave, with job security during the leave period.

●  Simple IRA: INGAGE matches up to 3% of your annual income to support your long-term retirement goals through our Simple IRA plan.