Digital Services Solution Engineer

WELCOME TO INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

The Digital Experience Solution Manager is responsible for the product delivery as well as operational management of various components of Digital Services offering and associated solutions in North America.

A key part of Ingenico’s strategic transformation towards the evolution of Manage 360, this is a critical position within the Solutions Delivery team in helping to meet our software and services vision and goals.

This Solution Engineer position is responsible for supporting the pre & post sales and integration needs of our clients. The role of Solution Engineer is to be the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development.

The candidate will work closely with Account Executives and Account Managers to provide technical product integration support to the sales team. Candidate will gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services.

Responsible for field support of customer integrations. Product integration will involve working with customers directly as well as through partner relationships. Product integration includes gathering technical requirements from customers, providing guidance and training on Ingenico’s suite of terminal solutions, and actively working in a development support role.

The ideal candidate will be very familiar with POS register systems and integration kits. Equivalent experience in developing technical solutions is also preferred. The Solutions Engineer will have the base experience and qualifications defined in the Solution Engineering role below. In addition, the Solutions Engineer will have a track record of successfully managing, consulting, and servicing our largest and most complex customers. Solutions in this space require custom development, a very high level of responsiveness and the ability to work within a very complex customer environment.

WHAT YOU’LL DO

• Supporting clients with Ingenico’s solution platforms in North America including support for new solution launch in the market.
• Analyze customer requirements and recommend best practices & solutions.
• Provide product training to customers and partners.
• Manage operational aspects of solutions within scope through a combination of onshore/offshore teams.
• Be a regional Subject matter expert (SME) for solutions in scope.
• Recommend product enhancements and provide customer feedback to product management.
• Maintain alignment on product and solution strategy with various Product Owners and other Solutions Management teams.
• Implementation and Support of Ingenico Hardware & Software Payment Solutions.
• Work with 3rd party financial solution providers to resolve technical integration issues
• Support sales and marketing in promoting Value Proposition and developing key sales enablement tools.
• Monitor and communicate progress of key KPI’s based on your analysis to key stakeholders including management, sales and operations as required.

ABOUT YOUR SKILLS

• Experience as a Solution Engineer/Consultant within Digital Payments domain, including operational aspects of payment processing, is a must.
• Deep understanding of existing technologies for cloud hosted solutions and knowledge of SLAs, Security and Compliance is required.
• Knowledge of mobile application development (Android minimum) lifecycle.
• Be able to define roadmap for strategic decisions.
• Be able to engage with clients, set and manage expectations.
• Understand complex, technical subjects and ability to translate technical language to lay audiences.
• Communicate effectively through documents/presentations to identify needs and prepare tailored proposals.
• Knowledge of collaborative tools such as JIRA, MS Teams, Confluence, etc.
• Hands‐on, autonomous, self‐motivated and enjoy working within a changing & dynamic organization.
• Excellent communication skills (both written and oral) in English are required.
• Excellent client facing skills, ability to drive/conduct a large meeting as well as training sessions.
• Bachelor’s degree in engineering, computer science or related field.
• Experience in product ownership with a cloud hosted solution.
• Experience in Web-based software development and architecture designs.
• Experience in the payment’s ecosystem from the retailer to the acquirer and beyond.
• Deep understanding of Alternative Payment Methods a plus.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.