What are the responsibilities and job description for the Manager of Community & Supportive Services position at Ingerman Management Company?
Description
We build homes that make it possible for people to fulfill their dreams. And for driven individuals who choose to share our mission, we make it possible to fulfill their full potential.
The Manager of Community and Supportive Services, while retaining site level responsibility for administering supportive service activities for his or her assigned property(ies), is accountable for supervising the day-to-day activities of other Community and Supportive Service Coordinators—meeting with them on a monthly basis to assess and monitor their performance.
Requirements
- Model company mission and values
- Provide coaching, counseling and feedback to assigned Community and Supportive Service Coordinators
- Coordinate the implementation of supportive service plans and the delivery of needed and appropriate services at all assigned properties
- Identify, develop, and maintain networks of existing community-based supportive and social service agencies for all assigned properties
- Develop a resource directory of service providers for residents and property management
- Provide general case management (including intake) and referral services to all residents needing assistance
- Refer and link residents to service providers and agencies in the general community—such organizations will provide services which may include, but are not limited to: job readiness, training and employment, preventative health screenings, budget counseling and money management, parenting skills and childcare alternatives, educational opportunities, leadership development, and other family services
- Prepare reports on supportive service activities and serve as a liaison with non-profit partners, the State’s Housing Finance Agency, and other governmental/oversight committees as required
- Promote on-site educational events which may include topics relating to healthcare, job search seminars, and life skills training
- Provide technical assistance to residents and resident councils in establishing programs at the property, development of resident councils, fundraising, and incorporation of other service as needed
- Work closely with property management to coordinate training of residents in understanding resident and management responsibilities particularly with respect to obligations of tenancy
- Set up volunteer support programs with service providers in the community
- Improve knowledge and skill through participation in training sessions, annual service coordinator meetings, staff meeting and other professional development opportunities
Knowledge, Skills, and Abilities
- College degree and a minimum of 7 years of experience in human service
- Supervisory experience is required
- Minimum of 5 years of administrative experience, preferably in property management
- Sound interpersonal skills
- Strong written and verbal communication skills
- Advanced customer service and problem-solving skills
- Advanced organizational and time management skills
- Technically proficient in Microsoft Office
- Ability to work in a fast-paced, action-oriented environment
- Ability to establish relationships across the organization and at various hierarchical levels
- Ability to travel up to 25% of the time; must possess a valid driver’s license and reliable transportation
WE’VE GOT YOU COVERED
We take pride in supporting the health and well-being of our teammates and their families:
- Full medical, prescription, dental and vision benefits
- Company-paid life and AD&D insurance
- Company-paid short-term and long-term disability
- A 401(k) retirement plan with company match
- Paid time off, accrued based on years of service
- Supplemental insurance for employees and families
- Employee Assistance Program for confidential counseling
- Additional paid day off to provide community or charitable services
- Paid holidays; approximately eight per year
- Peace of mind and a great working environment
#HP
