What are the responsibilities and job description for the Service Warranty Administrator position at Ingman Marine?
Job Overview
We are seeking a detail-oriented and organized Warranty Administrator to join our team. In this role, you will be responsible for managing warranty claims and ensuring compliance with company policies and procedures. The ideal candidate will possess strong analytical skills and a customer-focused mindset, enabling them to effectively handle warranty inquiries and resolve issues promptly.
Responsibilities
- Review and process warranty claims submitted by customers and service departments.
- Verify the validity of claims by assessing documentation and ensuring compliance with warranty policies.
- Communicate with customers, vendors, and internal teams to gather necessary information for claim resolution.
- Maintain accurate records of all warranty transactions in the database.
- Analyze warranty data to identify trends and recommend improvements to reduce claim rates.
- Collaborate with the service department to ensure timely processing of repairs under warranty.
- Provide exceptional customer service by addressing inquiries and resolving issues related to warranties.
Skills
- Strong attention to detail and organizational skills.
- Excellent communication skills, both verbal and written.
- Proficient in using computer systems and software for data entry and record keeping.
- Ability to analyze data and identify trends effectively.
- Customer service-oriented with a problem-solving attitude.
- Knowledge of warranty processes or experience in a similar role is preferred but not required.
- Ability to work independently as well as part of a team.
Join us in this vital role where your expertise will contribute significantly to our customer satisfaction efforts while ensuring efficient warranty management.
Job Type: Full-time
Pay: $21.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $21 - $28
