Ecommerce Sales Manager

Job Description

Ingram Content Group (ICG) is hiring for an Ecommerce Sales Manager to contribute to our team in our NYC office.  In this role, you will oversee the management and marketing of Ingram’s direct-to-consumer book retail site IndiePubs, with the goal of increasing publisher enrollment and consumer participation on the ecommerce platform. You will also manage all aspects of running the e-commerce site of IndiePubs, including website design, functionality, product listings, digital marketing campaigns, sales funnels, and customer experience, with the primary goal of driving online sales and maximizing revenue through strategic planning, analysis, and optimization of the digital customer journey.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s Degree or year-for-year directly related experience
• 4 years experience in e-commerce management

Preferred Skills:

• Proven experience in e-commerce management, with a focus on Shopify or similar platforms.
• Knowledge of HTML, CSS, JavaScript, or other web development languages is a plus.
• Strong understanding of web design, user experience (UX), and conversion optimization.
• Knowledge of app development and custom integrations for Shopify is highly desirable.
• Familiarity with e-commerce marketing tools (email marketing, SEO, Google Analytics, social media management).

Key Responsibilities:

• Oversees all aspects of the book retail website built on Shopify, ensuring optimal functionality and user experience.
• Manages the design and layout of the website to create an attractive, easy-to-navigate, and responsive platform for customers.
• Works on creating compelling product collections, promotions, and curated lists that engage users and drive sales.
• In coordination with Digital Marketing team, develops marketing campaigns (email, social media, SEO, paid ads, etc.) to drive traffic to the site and increase sales.
• Optimizes the site for SEO to improve organic search rankings and visibility in relevant markets.
• Oversees sales initiatives, seasonal promotions, discounts, and special offers to drive revenue growth.
• Ensures a seamless and enjoyable shopping experience, focusing on customer satisfaction, site usability, and ease of checkout.
• Monitors customer reviews and feedback, collaborating with customer service and other teams to improve overall satisfaction.
• Stays up-to-date on the latest app development trends and Shopify updates to ensure the website remains competitive.

Hiring Salary Range: $87,475k - $110,601k.  This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish