What are the responsibilities and job description for the Call Center Agent *ASAP position at Initial Communications?
About Initial Communications :
Initial Communications is a dynamic marketing company committed to delivering exceptional service and innovative solutions to our clients. We are urgently seeking a dedicated and customer-focused Call Center Agent to join our Miami team. This role is pivotal in ensuring client satisfaction and maintaining our reputation for excellence.
Position Summary :
The Call Center Agent will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our services. This position requires excellent communication skills, a problem-solving mindset, and the ability to manage a high volume of calls efficiently.
Key Responsibilities :
Answer incoming calls promptly and professionally
Address customer inquiries, complaints, and concerns with empathy
Assist in troubleshooting product and service issues
Provide accurate product and service information to customers
Document customer interactions and maintain detailed records
Collaborate with team members to enhance customer service processes
Follow up with customers to ensure satisfaction when necessary
Requirements
High school diploma or equivalent; further education is a plus
Proven experience in a call center or customer service role
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to work independently and as part of a team
Proficiency in using computer systems and software
Benefits :
Salary range : $15.00- $24.00 per hour (commensurate with experience)
Health insurance coverage
Retirement savings plan (401k)
Paid time off and holidays
Professional development opportunities
Flexible work arrangements
Salary : $15 - $24
