What are the responsibilities and job description for the Call Center Agent position at Pattern Promotions?
Company: Pattern Promotions
Location: Miami, FL
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time
About Us
At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a vital part of our customer service department, you will be the first point of contact for our clients, providing exceptional service and support. Our ideal candidate is someone who possesses strong communication skills and a friendly demeanor, with the ability to handle a variety of inquiries efficiently.
Responsibilities
Location: Miami, FL
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time
About Us
At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a vital part of our customer service department, you will be the first point of contact for our clients, providing exceptional service and support. Our ideal candidate is someone who possesses strong communication skills and a friendly demeanor, with the ability to handle a variety of inquiries efficiently.
Responsibilities
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide detailed information on products and services to customers to assist them in making informed decisions.
- Resolve customer complaints and issues, ensuring a positive experience and escalations when necessary.
- Document all customer interactions in the system accurately to maintain an effective record.
- Conduct follow-up calls to ensure customer satisfaction and address any ongoing concerns.
- Identify potential sales opportunities and communicate them to the appropriate team.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills to effectively engage with customers.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Friendly and supportive work environment
Salary : $19 - $23
