What are the responsibilities and job description for the Call Center Agent position at Pattern Promotions?
Call Center Agent
Company: Pattern Promotions
Location: Miami, FL
Salary: $18.50 - 23.00 per hour
Job Type: Full-Time
About Us
At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the frontline voice of our company, providing exceptional customer service to our clients and ensuring their needs are met with professionalism and care. You will handle a variety of inquiries, ranging from product information and order tracking to resolving customer issues and providing technical support.
Responsibilities
- Answer incoming calls from customers professionally and courteously.
- Provide accurate information regarding products and services offered.
- Resolve customer complaints and issues in a timely manner.
- Document and track customer interactions and transactions.
- Follow up with customers to ensure their issues were resolved.
- Meet or exceed performance metrics, including call resolution time and customer satisfaction ratings.
Skills & Qualifications
- High school diploma or equivalent; additional education or certifications are a plus.
- Proven experience in a call center or customer service role is preferred.
- Strong verbal communication skills with a clear and friendly phone demeanor.
- Ability to listen actively and respond to customer needs effectively.
- Proficiency in using computers and navigating multiple software applications.
- Excellent problem-solving skills and the ability to think quickly under pressure.
Benefits
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Friendly and supportive work environment
Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!
Salary : $19 - $23
