What are the responsibilities and job description for the Luxury Homeware Customer Care Rep - 1099 Contractor - 3/28 Start (#DWS) position at Inktel Contact Center Solutions?
** This is a fully REMOTE INDEPENDENT CONTRACTOR position. **
We are looking for passionate Customer Service Agents for our March 2025 class to represent one of the world's most prestigious Home Décor and Homeware Brands. This is a virtual customer support job taking incoming calls, working from home using your own computer equipment that meets the technical requirements outlined below. You must be able to establish a designated workspace, free from noise and distractions, to handle incoming phone calls. We provide client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support.
*technical requirements described below*
Production schedule will vary anywhere between 9:00 AM – 5:30 PM Eastern, Monday-Sunday.
Must be able to work at least one weekend day and have a flexible schedule.
- Pay Rate: Training: $14.40/hour; Production: $15.60/hour
- Training: 12 days
- Work Schedule: 32 hrs/week, 8 hour shifts, 3 weekdays and 1 weekend day (no exceptions to weekend days)
- Work-At-Home: Fully virtual position
- Technology: You will need to have your own equipment. (See below specifications.)
Why You Want to Work for Inktel!
Inktel is where Talent lives! We joined Inktel because we wanted to perform at a high level. We stay with Inktel because our performance grows the company—and when the company grows, we grow with it. What does that include?
What We're Looking For:
- 12 months of Customer Service
- Energy and Enthusiasm
- Consistent employment history
- An interest to be the best! Eager to be successful.
- Technically savvy! Knows how to use current technology.
Equipment is NOT provided.
Work at Home Equipment:
*Macbook and Chromebooks are NOT allowed, only Window-based computers are compatible*
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed:
· Dual Core 1.2 GHz or better·
. Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
· 40 GB or more of available space
· 100 GB or more of total space
Memory:
* 8 GB of RAM or better
Operating System:
· Windows 10 or 11 (Home or Pro)
. Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements:
Dual Monitors
· 1280 x 1024 (SXGA) screen resolution
· 1920 x 1080 (Full HD or 1080p)
· One monitor and one laptop OR 2 monitors and a desktop
Minimum Internet Connectivity Requirements:
Standard Connection / Speed
· Must have Hard-wired connection (no wireless/WiFi)
· Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
· Internet connection must not be shared with more than 3 devices in the same location.
Job Type: Contract
Pay: $14.40 - $15.60 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
Salary : $14 - $16
