What are the responsibilities and job description for the Home Health Intake Office Coordinator - Full time position at Innovation Home Health Care LLC?
MUST HAVE WORK AS HOME HEALTH OFFICE COORDINATOR.
Job Description:
Answers phones, receives all intake information/enters the appropriate information on the intake form.
Takes telephone referral information if no nursing staff available and passes referral on to nurse as soon as possible.
Handles all matters related to these referrals, with the exception of issues that require professional/clinical judgment:
Advise Nursing Supervisor of all new cases to be filled.
Documents and reports to supervising nurse when there is a change in patient status, change in service requirement, change in employee assigned to case and reports any unsatisfactory performance.
Participates in the evaluation of field staff in regard to punctuality, reliability, assignments and related matters.
Telemarketing Agency services.
Follows instructions, is punctual and attendance is acceptable.
Cooperates with supervisor and with patient/family.
Is self-reliant and plans appropriately.
Shows interest, asks questions and seeks information.
Participates in QA program.
Participates in in-service programs.
Takes incoming referrals timely.
Interacts with contract case managers and others to enhance the PR of the agency.
Actively works to encourage departmental growth (networking).
Notification to admitting hospitals/facilities that our Agency is the patient’s home care agency of record.
Reminds all patients/families/caseworkers that our Agency offers full-certified services.
Cooperates with Scheduling Manager regarding investigation of patient complaints/concerns.
Cooperates with Scheduling Manager regarding new processes developed to improve workflow and efficiency.
Files all incoming documents timely and efficiently keeping all HIPAA information secured.
Prints and distributes weekly accurate para schedules.
Reports paras who service patients outside the scheduled times without notification of the office.
Receives and follows up on faxes received from answering services each morning.
Takes and gives report from/to On-Call HHA each morning.
Reports all complaints/problems related to off hour issues (answering service) or On-call.
Participates in the QA Committee.
Participates in the orientation process as requested.
Cooperates with Scheduling Manager regarding scheduling projects as designated by the Administrator to improve internal scheduling processes.
Opens all certified HHA requests within 48 hours of receipt
Reviews para paperwork at the end of every week for accuracy and completeness so that all medical records are intact and up to date.
Enforces the Agency’s disciplinary process without prejudice or discrimination.
Participates in in-service programs.
Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the patient caseload as quickly as possible relative to the event’s occurrence.
Submits written time requests 2 weeks or more in advance of planned time off.
Other duties as assigned.
Performs other duties as assigned.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Home Health
Schedule:
- Monday to Friday
Experience:
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
- Office work exp in home health agency: 1 year (Required)
Ability to Commute:
- Gainesville, FL 32606 (Required)
Work Location: In person
