What are the responsibilities and job description for the Veterinary Client Service Representative position at Innovetive Petcare?
Description
The role of the Customer Service Representative (CSR) is to provide the highest level of customer service and care. This is done by answering phones, answering client questions, pulling patient charts, checking clients in and out, and accepting payments. A CSR will always maintain a professional appearance and behave in a professional manner, speak clearly and slowly for clients to understand, and relay reliable information to clients as directed by the veterinarian and / or veterinary technicians. If any problems arise, the receptionist should report them to the practice manager immediately.
Some of the responsibilities you will own in this role :
- Demonstrates patience, empathy, and compassion when interacting with clients and patients.
- Skilled in professional and respectful communication with clients and team members.
- Provides exceptional service by identifying and addressing client needs effectively.
- Proficient in managing phone inquiries with efficiency and a positive tone.
- Strong verbal, written, and listening communication skills with attention to detail and accuracy.
- Highly organized, able to multitask, and maintains professionalism under pressure.
- Experienced with computers, including spreadsheet and word processing programs.
- Analytical, problem-solving, stress management, and time management skills.
- Maintains cleanliness and organization in client-facing and shared spaces.
- Capable of handling transactions, explaining financial policies, and providing follow-up instructions.
- Experienced in utilizing practice management software to hospital standards.
- Knowledgeable about veterinary medical terminology, hospital procedures, policies, and services.
- Adapts well to crisis situations, remaining calm and efficient.
- Physically capable of tasks requiring lifting (up to 40 lbs), standing, or sitting for extended periods.
- Works well in potentially unpleasant conditions involving odors, noises, or animal waste.
- Possesses a positive, cooperative attitude with initiative and follow-through.
- Enjoys working with both people and animals, bringing a "can-do" mindset to daily duties.
Preferred Qualifications
Benefits
Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their VetMed careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $16
