What are the responsibilities and job description for the Veterinary Referral Coordinator position at Innovetive Petcare?

Description

At Doral Centre Animal Hospital (DCAH), we are committed to providing exceptional, compassionate veterinary care to pets in our community. Our state-of-the-art hospital combines cutting-edge medical practices with a family-oriented approach , ensuring that every patient receives the highest quality of care in a comfortable and compassionate environment. As part of our growing team, you will be joining a dynamic group of veterinary professionals dedicated to client satisfaction and patient well-being .

We are seeking a Veterinary Referral Coordinator to help expand and elevate our practice . This pivotal role is proactive and client-focused , blending referral management , marketing strategy , and fostering a vibrant clinic culture . You’ll be the primary point of contact for referring veterinarians and clients, and will take an active role in building relationships , managing referral processes, and expanding our referral base . Additionally, you will contribute to enhancing our internal culture and supporting employee engagement across the clinic.

This position is vital for ensuring the smooth referral process , improving communication with referring veterinarians, and executing effective marketing strategies and community outreach programs. The ideal candidate will have a strong blend of veterinary knowledge , administrative skills , and a passion for relationship-building and marketing to grow and sustain our referral network .

Compensation : Starting at $50K

Onsite Monday & Friday's 9 AM - 5 PM
Flexible Schedule : Tuesday, Wednesday, and Thursday (hybrid work schedule, with most of this time spent visiting clinics to build your referral network and grow the Trupanion business and secure rDVM referrals)

Key Responsibilities

Referral Coordination & B2B Relations

Build Strong Community Relationships : Self starter with a strong desire to take the lead in developing and expanding our referral base by actively reaching out to new primary veterinarians and maintaining strong, long-term relationships with current partners.

Foster & Maintain Relationships : Build and nurture strong relationships with primary veterinarians, ensuring they view DCAH as a trusted partner for referrals.

Client & Referral Management : Serve as the primary point of contact for referred clients, managing their journey from initial consultation to case closure.

Vet Relations : Act as the liaison for pDVMs, addressing concerns and ensuring their needs are met.

Outreach & Marketing : Develop targeted marketing materials to showcase our hospital to referring veterinarians, including videos, emails, and print materials.

Track & Report : Keep detailed logs of all hospital contacts, outreach activities, and referral data. Provide regular reports to the Medical Director and Hospital Director.

Event Planning & Community Engagement

Plan & Coordinate Events : Lead the planning and execution of community and staff events, including Howl-O-Ween , Vet Tech Week , and holiday celebrations.

Additional Examples of staff and community events below :

Vet Tech Week (October) following the customs of the hospital and incorporating new innovative ideas for this annual event.

Christmas Party (December)

Team Building (Spring)

Plan and organize Continuing education events for RDVM s

1st event to be held upon the opening of the new location (anticipated March / April)

Host 3 Open House Events for Police , Federal Reserve , School Board, rDVM and Clients

Continuing Education : Coordinate educational events and workshops for RDVMs (referring veterinarians), including the grand opening of new locations and multiple open house events.

Networking : Represent DCAH at industry conferences, trade shows, and networking events to build our reputation in the veterinary community.

Culture Ambassador

Promote Positive Work Culture : Lead initiatives to foster an inclusive, engaging, and supportive workplace.

Employee Engagement : Plan team-building activities, surveys, and feedback sessions to improve morale and ensure all team members feel valued and supported.

Champion Company Values : Advocate for DCAH’s core values, ensuring they are embedded in the workplace culture.

Talent Acquisition & Recruiting

Recruitment Oversight : Help manage the recruitment process for the clinic, working closely with the hiring team to fill open positions, including sourcing and interviewing candidates.

Staff Development : Assist in training new employees and enhancing onboarding processes to ensure smooth integration into the DCAH family.

Marketing

Review Social Media accounts & suggest areas of improvement.

Organize and work with videographer for videos created for pet owner “how-to’s” & training videos.

Qualifications

Experience : Minimum 7 years of customer service experience, with at least 5 years in an administrative or marketing role.

Bilingual : Proficiency in both English and Spanish is preferred.

Veterinary Knowledge : Strong understanding of veterinary practices, medical terminology, and procedures.

Relationship-Oriented : Ability to build and maintain positive, professional relationships with veterinary partners.

Organizational Skills : Detail-oriented with exceptional organizational and multitasking abilities.

Communication Skills : Excellent verbal and written communication skills, with the ability to engage effectively with clients, staff, and external partners.

Tech-Savvy : Proficiency in digital tools and marketing platforms, including social media and video production.

Marketing Expertise : Experience in creating compelling marketing materials, including videos, emails, and print collateral.

What We Offer

Salary : Competitive starting salary of $50K, based on experience.

Health & Wellness Benefits : Medical, dental, vision, accident & life insurance options.

Paid Time Off : PTO to support your work-life balance.

Continuing Education : Paid continuing education to support your growth in the veterinary field.

Workplace Culture : A positive, inclusive, and vibrant work environment that values collaboration, innovation, and community.

Cellphone & Mileage Reimbursement : Monthly stipends to cover work-related expenses.

Growth Opportunities : Potential for future advancement in roles within the company, including talent acquisition and clinic management.

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their VetMed careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Salary : $50,000

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