What are the responsibilities and job description for the Help Desk Lead position at Input Technology Solutions?
Job Description
Job Description
Input technology Solutions is seeking a Help Desk Lead for an opportunity based in Reston, VA!
Job Requirements :
- Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR).
- Utilize ticket tracking system to document all support incidents.
- Creates and maintains, detailed and complete, Helpdesk documentation.
- Reporting of metrics and KPIs for the Helpdesk.
- Identify opportunities for automation and assist with the development of automation systems to address those opportunities.
- Participation with research, planning, scoping, implementation, and ongoing support for
- projects.
- Participation with maintaining inventory of hardware, software, and support assets.
- Capability to self-motivate, work independently and taking ownership of job responsibilities.
- On-point, genuine interpersonal and written communication skills.
- Demonstrated Customer Service & Troubleshooting skill sets.
- The ability to balance and prioritize multiple projects and remain calm under pressure.
- Experience working with multi-tiered ticket handling / resolution systems.
- Provide tier 2 and tier 3 IT support.
- Collaborate with the DevOps team and develop tickets.
- Enforces IT standards and educate employees about compliance issues.
- Performs other related duties as assigned.
Experience and Skills
Required Experience :
Desired Experience :
