What are the responsibilities and job description for the Lead Gen & Admin Assistant (JOB ID:CSINIC) position at Inside Out?
Job Title : Lead Gen & Admin Assistant
JobID : CSINIC
Industry : Construction
Location : Bogotá, Colombia
Hours : Monday to Friday 8:00 AM - 5:00 PM EST and
12:00 PM - 8:00 PM EST, (possible weekend work TBD)
Pay rate : $7-$10/hr
Target Start : ASAP
About the Client: The client is a leading company specializing in high-quality, affordable exterior home and cabinet painting services. With over 70 franchises across Canada and the U.S., they provide innovative solutions backed by a 15-year warranty. Their mission is to offer homeowners an eco-friendly, long-lasting paint solution that delivers exceptional results.
Key Responsibilities:
- Manage inbound and outbound calls with customers and potential leads
- Assist in lead generation and consultation booking
- Provide excellent customer support through various communication channels
- Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations
- Work closely with team members to follow up on leads and ensure client satisfaction
- Identify upselling opportunities by recommending relevant services that meet customer needs
- Perform accurate data entry to ensure customer records are always up-to-date in our system
- Leave detailed notes in client files for every interaction
- Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
- Assess customer needs and offer tailored solutions or services to enhance their experience
Required Skills and Qualifications:
- English fluency required; French language proficiency is a plus.
- Strong English communication skills, including the ability to understand a variety of accents
- Experience with Microsoft Office and CRM systems (Active Campaign preferred)
- Familiarity with customer service platforms and communication tools (Front, MyContact Center)
- Self-motivated, outgoing, resourceful, and coachable
- Strong time-management skills and organizational efficiency
- Must have a laptop or desktop computer with a minimum internet speed of 50 Mbps and a quiet home office environment
- Ability to work independently with a fast, reliable internet connection, your own computer, and a quiet workspace
- Previous experience in customer service or similar roles is preferred
Additional Requirements:
- Must pass a typing test to assess written communication speed and accuracy
- Submit a cover letter as part of the screening process
- Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet)
Hardware Requirements:
CPU/PROCESSOR:
A laptop is acceptable, but a desktop computer is preferred.
Preference for a CPU speed of 2.0 GHz or higher.
- INTEL Core Processors: I3-9000, I5-7000, I7-5000, I9 series or better
- PENTIUM Series: G5400/N6400 or higher
- XEON Series: E CLASS or higher
- CELERON Series: J4000/N5000 or higher
- AMD: RYZEN 3 series or better
- ATHLON Series: 3000 or higher
NO VIDEO CARD REQUIRED
Hard Drive Space:
- Minimum: 100 GB total space
- Recommended: 150 GB total space
Memory/RAM:
- Minimum: 6 GB of dedicated RAM/memory
- Recommended: 12 GB or more
Monitor/Screen:
- Minimum: 16-inch monitor
- Recommended: 18 inches
Multiple monitors are a plus for this work to increase productivity.
USB Ports:
- Minimum of 2 USB ports
- Recommended: 3 USB ports
- USB 2.0 is acceptable, USB 3.0 is preferred
Operating System:
- Minimum: Windows 10
- Windows 11 or higher is also acceptable
macOS and ChromeOS are not acceptable.
Responsibilities:
- Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving issues
- Communicate clearly and effectively with customers via phone, email, or chat, ensuring complete understanding
- Leave detailed notes in client files for every interaction
- Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
- Assess customer needs and offer tailored solutions or services to enhance their experience
- Perform accurate data entry to ensure customer records are always up-to-date in our system
- Identify upselling opportunities by recommending relevant services that meet customer needs
- Collaborate with team members to exchange insights and continuously improve service delivery
- Stay informed about product offerings, promotions, and company policies to provide customers with precise and timely information
Salary : $7 - $10