What are the responsibilities and job description for the Client Support Specialist position at Insight Global?
Overview:
Insight Global is a leading provider of workforce solutions, and we're looking for a talented Customer Service Representative to join our team.
Job Summary:
- This role involves providing top-notch customer service and support to our clients and stakeholders.
Responsibilities:
- Provide exceptional customer service via phone, email, and other channels, ensuring timely and effective issue resolution.
- Collaborate with internal teams to identify and address customer concerns, improving overall satisfaction and loyalty.
- Analyze and resolve complex customer complaints, often involving multiple stakeholders and parties.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
Requirements:
- At least 1 year of customer-facing experience, preferably in a related industry.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
- Familiarity with Microsoft Office software, including Word, Excel, and PowerPoint.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Shift Details:
Monday to Friday, 12PM – 9 PM, with weekends required and 2 consecutive days off midweek.
Hourly Rate:
$16.
Salary : $16
