What are the responsibilities and job description for the End User Support Specialist position at Insight Global?
End User Support Analyst
Location: Baton Rouge, La
Duration: 2 year contract
Salary: $25/hr
Start Date: ASAP!
Must-Haves:
- At least two (2) years of experience in desktop support and maintenance.
- Experience with Windows 10, Active Directory, Microsoft 365, and Exchange Online services.
- Familiarity with User Profile data.
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
Day-to-Day:
- Work with Active Directory Resources to schedule the migration of users’ desktops from their local network to the enterprise network.
- Perform necessary tasks on users’ desktops to ensure a smooth migration (installing software, copying data, configuring settings, testing connectivity).
- Provide technical support and guidance to users before, during, and after the migration process.
- Troubleshoot any issues on users’ desktops or the enterprise network.
- Document migration activities and report any problems or feedback.
Salary : $25
