Executive IT Support Specialist

Must Haves

• 1-2 years of experience in a technical Mac support role, preferably at Apple's Genius Bar or similar environment
• Strong technical knowledge of Mac devices, operating systems, and software applications
• Excellent customer service skills and ability to communicate effectively with senior leaders and other stakeholders
• Proficiency in video conferencing tools (Zoom) and troubleshooting knowledge of printers and networking issues
• Experience with cloud-based productivity suites like O365 and G Suite
• Knowledge of identity management systems (Okta)
• Familiarity with customer service ticketing systems (Zendesk)

Day-to-Day

We are seeking a highly skilled and professional Mac Executive Support Specialist to provide technical support to our senior leadership team. As a key member of our IT team, you will be responsible for ensuring seamless technology support for our C-level executives, as well as providing general desktop support to our 230 local users and remote workers. Other responsibilities include:

• Provide expert technical support to our C-level executives, resolving issues related to Mac devices, video conferencing, email, and other productivity tools
• Set up and configure email accounts on Mac, Windows, and mobile devices
• Install and configure video conferencing software (e.g. Zoom) and ensure seamless connectivity
• Troubleshoot networking issues and provide guidance on networking knowledge
• Install printers and configure desktop settings for users
• Provide general desktop support to users, focusing on Mac-based solutions
• Stay up-to-date with the latest technologies and advancements in Mac hardware and software
• Collaborate with other IT team members to resolve complex technical issues
• Develop and maintain a strong understanding of our company's technology stack, including O365, G Suite, Box, Okta, Zendesk, and Slack

Compensation:

$28/hr to $38/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.