What are the responsibilities and job description for the Information Technology Help Desk position at Insight Global?
Position: Help Desk Technician
Location: Newport Beach, CA (hybrid 3 days per week onsite)
Duration: 6 month contract with continued extensions
Compensation: $20-26/hour
Desired Experience
- 4 years of help desk or related experience
- Experience working with ServiceNow ticketing system
- Experience working with upper management and the c-suite on technical issues
- Experience with Microsoft 365
- Ability to diagnose computer hardware and software
Day-to-Day Responsibilities
Insight Global is looking for a Help Desk Technician to work on emails and voicemails to prioritize urgent tech issues. You will review the ticketing system for overnight reports and attend a team meeting to align on daily goals. The morning is spent responding to user inquiries, troubleshooting, and documenting resolutions. Open tickets are followed up to ensure progress, and complex cases are escalated to specialized IT team members. This person will handle account management tasks like password resets and permission changes. Support continues with assistance provided via phone, email, or direct visits. Equipment setups for new hires or meeting spaces are also managed. We are looking for someone that is driven and has excellent communication skills.
Salary : $20 - $26
