What are the responsibilities and job description for the Information Technology Help Desk position at MatchPoint?
Job Title: Help Desk Resource
Location: Newport Beach, CA (610 Newport Center Drive, Suite 1500, Newport Beach, CA 92660)
Duration: Long-term
Rate:$ 25 - 30/hr
Job Description:
We are seeking a reliable and skilled Help Desk Resource to provide technical support to end-users in a corporate environment. This role will focus on assisting with various IT systems and applications, specifically Azure Active Directory (Azure AD), Office 365 (O365), and Intune. The ideal candidate will have hands-on experience in troubleshooting and supporting these platforms. Additional experience with Okta and Zoom is a plus.
Key Responsibilities:
- Provide first-level support for users, resolving technical issues related to Azure AD, O365, and Intune.
- Troubleshoot and resolve software and hardware issues via phone, email, or remote desktop.
- Assist with user account management in Azure AD and O365, including password resets, account creation, and permission management.
- Troubleshoot and manage Intune policies for device management, security, and configuration.
- Monitor and maintain systems, ensuring end-users have a seamless experience.
- Provide timely and effective technical support to staff, addressing inquiries and requests.
- Collaborate with internal teams to resolve escalated issues.
- Support other systems and tools like Okta and Zoom, as needed.
Desired Skills & Experience:
- Experience supporting Azure Active Directory (Azure AD) and managing user identities.
- Strong knowledge of Office 365 suite and associated administrative tools.
- Hands-on experience with Microsoft Intune for device management and application deployment.
- Okta experience is a nice-to-have.
- Familiarity with Zoom and its integration with enterprise systems is a plus.
- Strong communication skills and the ability to interact with users in a professional manner.
- Problem-solving skills with the ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Qualifications:
- Proven experience in a Help Desk or IT Support role.
- Basic understanding of IT systems and network infrastructure.
- Certification in Microsoft or related technologies is a plus (e.g., MCSA, MCSE, or CompTIA certifications).
Salary : $25 - $30
