Service Desk Administrator

Position: Service Desk Administrator

Salary: 75-95K 5% bonus

Location: Greenville, SC 29601 (up to 4 days in-office, minimum 3 days in-office)

Job Description:

A client of Insight Global is looking to bring on a Service Desk Administrator. This role will support endpoint computer devices across the organization while adhering to security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/off boarding, procuring computer hardware, and SaaS admin and configurations.

Responsibilities:

• Provide technical support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to tech and security related matters
• Resolve technical issues/requests in a timely manner
• Adhere, maintain, enforce, and deploy technology standards and policies
• Provide device, license management, and procurement support
• Follow ticketing and escalation procedures for reporting issues and outages
• Manage tech systems including Intune, Azure, security, and device management tools
• Maintain computer assets and licensing inventories
• Assign users to the appropriate security groups and roles within enterprise systems
• Cloud / SaaS support (API integrations, SSO, security audits, and configuration)
• Develop, maintain, and report on applicable KPIs
• Support merger and acquisitions technical tasks
• AWS Administration

Requirements:

• Bachelor’s Degree in Computer Science preferred but related degrees will be accepted
• 5 years of experience in a customer facing technology support role
• 2 years of M365/Google administration experience in an enterprise setting
• 2 years of cloud/SaaS administration experience
• Working knowledge of SSO
• 2 years of AWS Administration experience
• Experience with M365 Intune, Autopilot, and remote computer provisioning
• Ability to manage competing priorities while crossing between various technical roles
• Experience managing 3rd party IT managed service providers (MSP)
• Experience navigating security platforms to investigate cybersecurity related issues

Plus:

• Postgres database experience
• M365 SharePoint admin experience supporting company intranet sites