What are the responsibilities and job description for the IT Helpdesk & Admin position at Insilico Medicine?
Job description
Company Description
Insilico Medicine is a pioneering biotech company committed to advancing cutting-edge scientific research and developing innovative therapeutics through the power of artificial intelligence. Our dynamic team of global scientists works collaboratively on a wide range of therapeutic programs, advancing them into human clinical trials.
We are currently seeking an exceptional Senior Research Scientist with a proven track record in publishing high-quality research papers in top-tier scientific journals. This individual will play a pivotal role in transforming our internal research into academic publications, establishing and maintaining academic collaborations, and co-publishing with external researchers.
Location
1000 Massachusetts Avenue, Suite 126, Cambridge, MA 02138
Role Description
We are a dynamic, fast-paced organization with a strong focus on collaboration and innovation. Our Boston office serves as a vital hub for our U.S. operations, and we are looking for a tech-savvy individual to join our team as a Part-Time IT Consultant. Whether you're an experienced IT professional seeking part-time work or a motivated student looking to gain practical experience, we’d love to hear from you!
Responsibilities:
Provide first-level technical support to office employees via phone, email, and in-person.
Troubleshoot and resolve hardware, software, and network issues.
Assist with the setup, configuration, and maintenance of computer systems, printers, and other IT equipment.
Manage user accounts and access permissions.
Maintain an inventory of IT assets and ensure accurate documentation.
Handle the installation and updates of software applications.
Offer training and support to employees on IT-related topics.
Collaborate with the IT team to enhance IT policies and procedures.
Perform other IT administrative tasks as needed.
Requirements：
Proven experience in an IT support or helpdesk role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
Basic understanding of networking principles and troubleshooting.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Availability to work part-time hours, with flexibility to accommodate urgent issues.
It's expected to work one or two days on-site every week, as well as ad-hoc on-call support during the rest of the time.
Preferred Qualifications:
Relevant certifications (e.g., Microsoft Certified Professional).
Experience with remote support tools and ticketing systems.
Knowledge of cybersecurity best practices.