IT Helpdesk and Admin (Part-time)

Insilico Medicine is a pioneering biotech company committed to advancing cutting-edge scientific research and developing innovative therapeutics through the power of artificial intelligence. Our dynamic team of global scientists works collaboratively on a wide range of therapeutic programs, advancing them into human clinical trials.

We are currently seeking an exceptional Senior Research Scientist with a proven track record in publishing high-quality research papers in top-tier scientific journals. This individual will play a pivotal role in transforming our internal research into academic publications, establishing and maintaining academic collaborations, and co-publishing with external researchers.

1000 Massachusetts Avenue, Suite 126, Cambridge, MA 02138

We are a dynamic, fast-paced organization with a strong focus on collaboration and innovation. Our Boston office serves as a vital hub for our U.S. operations, and we are looking for a tech-savvy individual to join our team as a Part-Time IT Consultant. Whether you're an experienced IT professional seeking part-time work or a motivated student looking to gain practical experience, we’d love to hear from you!

• Provide first-level technical support to office employees via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup, configuration, and maintenance of computer systems, printers, and other IT equipment.
• Manage user accounts and access permissions.
• Maintain an inventory of IT assets and ensure accurate documentation.
• Handle the installation and updates of software applications.
• Offer training and support to employees on IT-related topics.
• Collaborate with the IT team to enhance IT policies and procedures.
• Perform other IT administrative tasks as needed.

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
• Basic understanding of networking principles and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Availability to work part-time hours, with flexibility to accommodate urgent issues.

It's expected to work one or two days on-site every week, as well as ad-hoc on-call support during the rest of the time.

• Relevant certifications (e.g., Microsoft Certified Professional).
• Experience with remote support tools and ticketing systems.
• Knowledge of cybersecurity best practices.

• Hands-on IT experience in a professional environment.
• Flexible schedule suitable for students.
• Opportunity to contribute to exciting projects and grow your technical skills.