Senior Human Resource Specialist- National Accounts

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Senior Human Resource Specialist- National Accounts

We are currently seeking a Senior Human Resource Specialist to join our team. National Accounts is a unique service provided within Insperity. We partner and support a range of clients on a national level including Franchisor/ Franchisee, Medical Brokerage, and Private Equity groups. Our clients can vary in size from 1 through 149 WSEE's. We deliver our services through a dedicated team of professionals including Human Resource, Payroll, and Onboarding, with oversight provided by dedicated Account Executives.

Our business is still very entrepreneurial in nature. We are looking for other likeminded HR professionals to join our team and help grow our business, our brand, and be part of something very special.

Summary

This position is responsible for resolving assigned issues, identifying opportunities to strategically engage clients, and providing sound guidance in each interaction, ensuring high utilization of human resource services. Also responsible for coordinating the development and delivery of service strategy plans for assigned client base and monitoring the execution of plans to achieve agreed upon objectives within agreed timeframe. The incumbent will provide value that positively impacts client businesses that results in retention and growth. Troubleshoots situations, educates clients, develops partnerships with stakeholders and solicits referrals.

Essential Functions

• Uses a proactive approach to client relationship management to minimize requests for assistance; takes prompt action when requests are received.
• Communicates ideas, recommendations, and solutions in a clear and succinct way through written or oral interactions.
• Listens actively and asks clarifying questions to enable appropriate recommendations and levels of responsiveness.
• Aligns PEO services with identified client needs through an understanding of business plans and small business operations from an owner’s perspective.
• Uses knowledge from various human resource disciplines to help identify their application and impact on client’s business.
• Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leverages insights to effectively manage responses so that personal behavior matches one's values and delivers intended results.
• Identifies legal requirements and government reporting regulations affecting Human Resource functions and ensures client’s policies and procedures comply.
• Assists clients in minimizing liability by providing consultative guidance; recommending and facilitating liability management training.
• Consults and proactively follows up/reviews with clients to develop, implement and monitor human resource performance management items.
• Implements programs to enhance productivity and reduce liability through improved communications and identifies best HR practices for client. These include, but are not limited to, handbooks, job descriptions, performance management programs, compensation plans, hiring processes, layoffs, employee counseling, and terminations.
• Influences clients and internal partners to make well-informed and strategic decisions in a timely manner using effective involvement and persuasion strategies.
• Leads meetings and makes formal presentations in a clear, concise and logical sequence at a level appropriate to the audience.
• Acts as a champion of change for initiatives within the organization and through clients’ organizations.
• Uses knowledge of Company departments, products, services and resources to analyze, recommend and deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.
• Collaborates with various departments regarding technical or complex issues encountered by the client to find the best solution.
• Educates and encourages client usage of technical applications. Educates team members on technical applications used by the Company as needed.
• Uses company client management systems and databases to capture client requests and interactions.
• Shares human resource solutions, concepts, ideas and best practices with peers to elevate the knowledge and skills of others.
• Identifies opportunities to improve processes, products, and services and explores innovative ways to complete tasks and serves as a mentor to others.
• Serves as informal leader to the team and provides special assistance to Manager, HR Services as needed.
  
  

Education/Experience Requirements

• Bachelors degree preferred in Human Resources, Business Administration or a related field or equivalent work experience
• 6 years minimum Human Resource Generalist experience with emphasis on employee relations preferred.
  
  

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.