What are the responsibilities and job description for the IT Support Engineer position at INSPYR Solutions?
Title: IT Support Engineer
Location: Baton Rouge, LA (Onsite in 70806)
Duration: Permanent, Direct-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.
Key Points:
As an IT Support Engineer, you will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively. This position will be on-site based out of our Baton Rouge office.
Job Duties & Responsibilities:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Baton Rouge, LA (Onsite in 70806)
Duration: Permanent, Direct-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.
Key Points:
- Experience in modern Microsoft technologies including O365 and Azure AD is required
- This role will be onsite daily with occasional local travel to plant sites for IT Support related issues
- Strong customer service skills are critical in this position
As an IT Support Engineer, you will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively. This position will be on-site based out of our Baton Rouge office.
Job Duties & Responsibilities:
- Provide technical support to employees, both remotely and onsite
- Proactively identify and resolve potential IT issues to minimize downtime and improve user experience.
- Set up and maintain computers and mobile devices, using technology to automate deployment and updates with minimal downtime
- Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to develop strategic solutions to recurring problems.
- Set up and maintain employee accounts and access permissions.
- Configure and troubleshoot printers, scanners, and other peripherals.
- Collaborate with cross-functional teams to address complex IT issues.
- Document technical procedures and create knowledge base articles for the support team.
- Maintain inventory of hardware and software assets.
- Manage security technologies such as multi-factor authentication, VPN, endpoint security, and SIEM solutions.
- Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions.
- Train users to operate new systems and equipment successfully.
- Remediate computer vulnerabilities via monthly/weekly patching.
- Participate in 24/7 On-Call Rotation
- 2 years managing IT Support and/or Help Desk
- Proven experience with ticketing/support systems.
- Experience troubleshooting network and connectivity issues.
- Knowledge of computer hardware and software (Windows)
- Able to provide references from past employers and/or projects
- Proven problem solving, communication, technical, and analytical skills
- 18 years or older and legally able to work in the U.S.
- Pass a drug screen, physical, and background check
- Speak fluent English
- 3 years of experience in IT support or a related field.
- Strong knowledge of computer hardware and software, including Windows and MacOS.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Ability to work well independently and as part of a team.
- Familiarity with Active Directory and Microsoft Office 365.
- ITSM related certifications (ITIL v3 Foundation, HDI Support Manager) §
- CompTIA Security
- We are a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.
- Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
- Company-paid life, short-term, and long-term disability insurance
- Matching 401(k) plan to help employees save money for retirement
- Vacation, sick leave, and holiday benefits (varies by work group)
- Incentives, discounts, and bonuses
- Industry-leading training and development programs
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
