What are the responsibilities and job description for the IT Support Engineer position at PSC Group?
IT Support Engineer
Baton Rouge, LA
Are you an IT Support Engineer looking for a new opportunity? This is your opportunity to be a part of a growing IT department working closely with those in Applications and Client Services! You will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively Apply today to engage in challenging assignments and grow your career! This position will be on-site based out of our Baton Rouge office.
Job Duties & Responsibilities :
- Provide technical support to employees, both remotely and onsite
- Proactively identify and resolve potential IT issues to minimize downtime and improve user experience.
- Set up and maintain computers and mobile devices, using technology to automate deployment and updates with minimal downtime
- Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to develop strategic solutions to recurring problems.
- Set up and maintain employee accounts and access permissions.
- Configure and troubleshoot printers, scanners, and other peripherals.
- Collaborate with cross-functional teams to address complex IT issues.
- Document technical procedures and create knowledge base articles for the support team.
- Maintain inventory of hardware and software assets.
- Manage security technologies such as multi-factor authentication, VPN, endpoint security, and SIEM solutions.
- Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions.
- Train users to operate new systems and equipment successfully.
- Remediate computer vulnerabilities via monthly / weekly patching.
- Participate in 24 / 7 On-Call Rotation
Preferred Job Qualifications :
Minimum Job Qualifications :
Why join the PSC team?
Employee Benefits :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
