What are the responsibilities and job description for the Customer Support Representative position at Instep Management Group, Inc.?
Our Customer Support Representatives are the driving force behind creating exceptional experiences and delivering unparalleled service to our valued customers. Known for their passion, dedication, and commitment to excellence, our representatives consistently go above and beyond to ensure customer satisfaction.
At the heart of our company is a people-first philosophy. We believe that success is built on meaningful connections, whether it’s with customers, colleagues, or within our community. Our dynamic and inclusive team fosters an environment where innovation thrives, collaboration is encouraged, and every individual is empowered to make a difference.
This isn’t just a job—it’s a chance to be part of something bigger. If you’re ready to work hard, dream big, and grow within a company that values your contributions and supports your ambitions, we’re excited to welcome you to the team!
As a Customer Support Representative, You will:
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At the heart of our company is a people-first philosophy. We believe that success is built on meaningful connections, whether it’s with customers, colleagues, or within our community. Our dynamic and inclusive team fosters an environment where innovation thrives, collaboration is encouraged, and every individual is empowered to make a difference.
This isn’t just a job—it’s a chance to be part of something bigger. If you’re ready to work hard, dream big, and grow within a company that values your contributions and supports your ambitions, we’re excited to welcome you to the team!
As a Customer Support Representative, You will:
- Enroll new clients through in-person communication and sales presentations
- Drive customer loyalty and customer engagement
- Resolve conflicts and listen to consumers without interrupting
- Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
- Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
- Upsell products to consumers to drive revenue and increase sales profitability
- Communicate customer impact trends and concepts for improvement to sales account managers
- Operate efficiently and productively, both independently and as a team
- Recognize and resolve dilemmas in a timely manner
- Thrive in a competitive team environment
- Have impeccable attention to detail and suburb follow-through skills
- Adapt to a variety of different people and personalities on a daily basis
- A high school degree or GED
- Experience in customer service, retail, sales, or serving
- A flexible schedule
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