What are the responsibilities and job description for the Customer Care/Call Center position at inSync Staffing?
Customer Care / Call Center Rep
Pay Rate : $16.00 / hr, paid weekly
Hours : 8am - 5pm, Monday - Friday
Location : onsite - Helena, MT 59602
Temp to hire
Summary :
- Using a computerized system, responds to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
- Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for the Medicaid members to ensure their needs are met.
Requested Skills :
Preferred Experience :
Benefits : (employee contribution)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $16
