Customer Care/Call Center Specialist

Job Title : Call Center Customer Service Representative - Member SupportPay Rate : $16.00 per hourSchedule : Monday through Friday, 8 : 00 AM - 5 : 00 PMLocation : Fully Onsite in Helena, MT 59602Are you ready to grow your career in a dynamic, fast-paced environment? We're looking for a dedicated Call Center Customer Service Representative - Member Support to join our team! This is a fantastic opportunity to gain valuable experience in Medicaid member support, medical eligibility, and the claims 'll Do : As a member of our team, you will : -Use a computerized system to respond to Montana Medicaid member inquiries in a call center environment, following standard scripts and procedures.-Gather information, assess caller needs, research and resolve inquiries, and document calls thoroughly.-Provide clear and concise information regarding member eligibility, passport provider changes, and member benefits.-Follow documented policies and procedures, including call handling and escalations.-Act as an advocate for Medicaid members, ensuring their needs are understood and 're Looking For : Requested Skills : -A positive and energetic attitude.-Clear and confident communication skills.-Strong multitasking and time management abilities.-Attention to detail with excellent grammar and spelling : -One year of medical insurance or medical office experience.-Proficiency in computer systems, including data entry and database documentation.-Prior call center or professional office experience is a : Gain valuable experience and develop skills in healthcare support.-Structured Environment : Work in a professional, collaborative setting with a consistent schedule.-Meaningful Work : Advocate for Medicaid members and help them navigate critical healthcare 're a self-motivated individual with strong communication and organizational skills, we want to hear from you! Apply today and start your journey in Medicaid member support in Helena, MT 59602.

Salary : $16