What are the responsibilities and job description for the Account Manager position at Integra Testing Services, LLC?
Account Manager Position Overview:
The Account Manager will be responsible for maintaining and growing a book of existing clients, developing and executing annual growth plans, ensuring their expectations are exceeded, and developing multiple personal relationships across their clients. This role involves collaborating with the operations team and maintaining strong client relationships.
Key Responsibilities:
- Client Relationship Management
- Serve as the primary point of contact for a portfolio of existing clients
- Develop and nurture long-term relationships with key stakeholders within client organizations
- Understand client needs and proactively identify opportunities to provide additional services or improvements
- Develop annual account plans in alignment with organizational growth objectives
- Cross-Functional Collaboration
- Work closely with the operations team to ensure smooth project execution and alignment with client expectations
- Provide input to the operations team on client preferences, project needs, and any specific requirements to ensure optimal results
- Account Growth & Retention
- Maintain a strong focus on client satisfaction, working proactively to resolve any issues and ensuring a positive overall experience
- Identify opportunities for account expansion and upsell additional services
- Conduct regular client check-ins and performance reviews to understand client satisfaction and opportunities for growth
- Develop a pipeline of new logos to support long-term business growth
- Reporting & Administration
- Monitor and report on key performance metrics related to client accounts and project progress
- Maintain accurate and up-to-date records of client interactions, project milestones, and deliverables in the CRM system
Qualifications:
- Bachelor's degree
- 3 years of experience in sales, account management, client services, or a related role; preferably in testing and inspection, general contracting, or mechanical contracting industries
- Detail-oriented with project management experience to effectively manage day-to-day communications and relationships as it relates to account projects
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships
- Experience working with cross-functional teams and managing client expectations
- Proven ability to drive account growth, client retention, and successful project outcomes
- Proficiency in CRM software, project management tools, and MS Office Suite
Skills and Attributes:
- Strong problem-solving skills and the ability to address challenges with creative solutions
- Ability to adapt to changing client needs and priorities
- Excellent organizational skills and attention to detail
- Self-motivated, results-driven, and a team player
- Ability to manage time effectively and prioritize tasks in a fast-paced environment
