Account Manager

Position Overview :

The Account Manager will be responsible for maintaining and growing a book of existing clients, developing and executing annual growth plans, ensuring their expectations are exceeded, and developing multi personal relationships across their clients. This role will involve collaborating with the operations team and maintaining strong client relationships. The Account Manager will be the main point of contact for clients, ensuring that their objectives are understood and that projects are completed on time, within scope, and on budget.

Key Responsibilities :

• Client Relationship Management :
• Serve as the primary point of contact for a portfolio of existing clients.
• Develop and nurture long-term relationships with key stakeholders within client organizations.
• Understand client needs and proactively identify opportunities to provide additional services or improvements.
• Develop annual account plans in alignment with organizational growth objectives.
• Cross-Functional Collaboration :
• Work closely with the operations team to ensure smooth project execution and alignment with client expectations.
• Provide input to the operations team on client preferences, project needs, and any specific requirements to ensure optimal results.
• Account Growth & Retention :
• Maintain a strong focus on client satisfaction, working proactively to resolve any issues and ensuring a positive overall experience.
• Identify opportunities for account expansion and upsell additional services.
• Conduct regular client check-ins and performance reviews to understand client satisfaction and opportunities for growth.
• Develop a pipeline of new logos to support long term business growth.
• Reporting & Administration :
• Monitor and report on key performance metrics related to client accounts and project progress.
• Maintain accurate and up-to-date records of client interactions, project milestones, and deliverables in the CRM system.

Qualifications :

Skills and Attributes :