What are the responsibilities and job description for the Mental Health Call Center Representative position at Integrated Behavioral Health?
Join our team at Integrated Behavioral Health (IBH)! We realize that the strength of our practice is our exceptional staff. We are currently looking for an experienced, compassionate, and career-oriented Mental Health Call Center Representative to work in our call center in Madison, AL.
Mental Health Call Center Representative Job Description
- You will be the first contact for individuals seeking mental health care services. You will handle in and outbound calls, acting as a liaison between those seeking mental health care, current patients, and IBH. This is an in-office position at our headquarters in Madison, AL.
Mental Health Call Center Representative Salary and Benefits
- Starting salary of $14/hr
- Health Insurance premiums are shared by IBH
- Dental Insurance
- Vision Insurance
- Short Term Disability provided
- Long Term Disability provided
- Life insurance provided
- Paid Time Off
- 7 Holidays
- Contribution model 401k
Mental Health Call Center Representative Responsibilities
- Triaging patient calls, referral sources, and administrative department inquires
- Communicating with insurance companies and/or authorization requestors
- Entering patient information into our electronic medical record system (eClinicalWorks)
- Engaging the caller to help ensure customer satisfaction and assisting them with issues/concerns related to their mental health
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Being knowledgeable about qualifications for multiple insurances.
- Scheduling appointments for patients and taking messages from incoming patient’s calls regarding health concerns or problems. Directing those messages to the appropriate physicians and/or nurses.
- Using customer service principles and techniques to communicate with patients calmly, pleasantly, and professionally.
Mental Health Call Center Representative Job Requirements
- Bilingual skills are a plus
- High School Diploma or GED required; some college preferred
- Experience and proficiency with eClinicalWorks preferred
- 2 years experience in a medical office with working knowledge of medical insurance verifications and patient scheduling
- Customer service experience preferred
- Proficiency with Microsoft Windows, Word, and Excel applications
- Proficiency with phones and computer systems
- Excellent oral and written communication skills
- Ability and willingness to be empathetic and an active listener
What We're Looking For
- A candidate interested in professional growth and internal promotions
- A long term partnership
- Strong character- integrity, honesty, adaptability, and quality of care
- Individuals who enjoy being a part of team and working together to professionally develop
About IBH
Integrated Behavioral Health (IBH) is a thriving independent practice of over 100 healthcare providers covering 7 hospitals, 10 outpatient clinics, and over 165 long-term care facilities across Southern Tennessee and Northern Alabama. Our providers are known for their professionalism and commitment to the provision of high-quality care.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Psychiatry
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $14
