What are the responsibilities and job description for the Referral Coordinator position at Integrated Medical Services?
REFERRAL COORDINATOR
The Referral Coordinator is responsible for processing referrals for new and existing patients. Instill the IMS mission, vision and values in the work performed.
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for verifying and obtaining referrals as required by insurance companies dependent upon the plan coverage for all patients.
- Contacts patients for updated insurance information, where applicable and coordinates with the Financial Counselor information needed for all patients. Special emphasis for patients who are non-covered or under insured.
- Prepares reports of daily activity as requested for management.
- Assists management in month end reporting as requested.
- Works patient treatment schedules at least daily but in advance as time allows.
- Performs financial reviews and calculations based upon information received from the insurance company or plan, assists with logistical and/or clerical problem resolution related to the patient’s medical record, authorization and billing issues.
- Performs new patient referrals for the practice.
- Perform other duties as assigned.
- Hours may vary and be outside of normal office hours depending on business needs.
Minimum Education and Experience
- Highschool Diploma or equivalent
- Minimum of 3 years of medical office/hospital setting experience.
- EMR Athena experience required.
- Proficient with medical terminology and insurance plan coverage/determination.
- Strong oral communication skills.
- Demonstrated ability to interact effectively with peers and physicians.
- Excellent computer skills.
- Able to work in a fast paced environment.
- Excellent customer service skills.
- Ability to multi-task.
- Keeps a professional manner when answering the phone at all times.
- Maintains customer confidence and protects operations by keeping information confidential as required by HIPAA regulations.
- Contributes to team effort by accomplishing related results as needed.
- Ability to work in a constant state of alertness and in a safe manner.
Joining IMS is more than saying "yes" to making the world a healthier place. It is discovering a career that is challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. Our hope is that each day you will uncover a new reason to love what you do. If this sounds like the workplace for you, apply now.
You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a lucrative 401k plan.
*IMS is tobacco-free work environment.
IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
