NETWORK OPERATIONS CENTER TECHNICIAN

11607-1 - NOC Technician

Clemson University

Location - Anderson SC

Duration - 12 Months

Start Date - 31 March 2025

DAILY DUTIES / RESPONSIBILITIES: MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.

MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVES INCIDENTS AND SERVICE REQUESTS AND/OR CONSULTS WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE THE NETWORK CONTROL CENTER.

CONTROL NETWORK AND SYSTEM PROCESSING. RESPONDS TO CUSTOMER INQUIRIES AND ALERTS VIA EMAILS, INCOMING CALLS, AND WALK-INS. CONDUCTS ROUTINE INSPECTIONS ON EQUIPMENT AND REPORTS ANY ABNORMALITIES. OTHER OPERATIONAL DUTIES AS ASSIGNED SUCH AS MEETINGS, PROJECT WORK, ADMINISTRATION AND FACILITIES REQUIREMENTS.

CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES. ASSIST WITH IMPLEMENTING NETWORK AUTOMATION TOOLS.

PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
MONITORING TOOLS (SPLUNK, SOLARWINDS, CISCO ISE, CISCO CATALYST)
PYTHON SCRIPTING
ANSIBLE
ROUTING PROTOCOLS (I.E. BGP, OSPF)
PALO ALTO FIREWALL CONFIGURATION
F5 LOAD BALANCER, AFM, GTM
CISCO WIRELESS TROUBLESHOOTING
CISCO MERAKI CONFIGURATION
DNS CONFIGURATION
IP NETWORK TROUBLESHOOTING
LINUX SERVER BATCH SCRIPTING
TECHNICAL WRITING EXPERIENCE
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
LEADERSHIP SKILLS
STRONG CUSTOMER SERVICE
SELF-MANAGEMENT
WEB PROGRAMMING