What are the responsibilities and job description for the IT Support Technician position at Intercambio Express, Inc.?
InterCambio Express, Inc., is looking for technically skilled candidates with good problem-solving ability for IT positions. The duties of an IT include:
Being a reference point for all IT-related queries at the user level.
Responding to user needs promptly.
They ensure the optimal running of all systems, among other technical duties.
IT Technicians are expected to display good interpersonal skills to interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.
IT Technician Responsibilities:
· Installing and configuring hardware and software components to ensure usability.
· Troubleshooting hardware and software issues
.Diagnose and troubleshoot technical problems, escalating complex issues to higher-level support when necessary
· Ensuring electrical safety standards are met.
· Repairing or replacing damaged hardware.
· Upgrading the entire system to enable compatible software on all computers.
· Installing and upgrading anti-virus software to ensure security at the user level.
· Performing tests and evaluations of new software and hardware.
· Providing support to users and is the first point of contact for error reporting.
· Establishing good relationships with all departments and colleagues.
· Conducting daily backup operations.
· Managing technical documentation.
IT Requirements:
· High School diploma or equivalent; Associate's degree in Information Technology or related field preferred
· A , Linux , or Cisco Certified Network Associate accreditation advantageous but not required.
· Excellent written and verbal communication skills.
· Good interpersonal skills.
· Proficient in database programming and software installation.
· Attention to detail.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Windows: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
Language:
- Spanish (Required)
Ability to Relocate:
- Elkhart, IN 46516: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
