24 Hour Shelter Case Manager

Job Title: 24-Hour Homeless Shelter Case Manager

Job Summary:

The Case Manager will work in a 24-hour homeless shelter providing direct services, case management, and resources for individuals experiencing homelessness. This role involves assisting clients with immediate needs, developing long-term plans for housing stability, and connecting them with necessary community resources and services.

Key Responsibilities:

• Intake and Assessment:
• conduct interviews to gather relevant information and assess clients’ immediate needs (e.g., food, clothing, medical care, safety concerns).
• Complete comprehensive assessments to identify clients' strengths, challenges, and service needs (e.g., mental health, substance abuse, legal issues, financial stability).
• Case Management:
• Develop, implement, and monitor individualized service plans (ISPs) based on the client’s needs and goals.
• Coordinate and facilitate access to housing programs, employment services, health care, mental health support, and substance abuse treatment.
• Advocate on behalf of clients to secure necessary resources and benefits (e.g., public assistance, healthcare, legal services).
• Crisis Intervention:
• Respond to emergencies and provide crisis intervention as needed, offering support and de-escalation strategies.
• Ensure that clients’ safety is prioritized within the shelter environment.
• Documentation and Reporting:
• Maintain accurate and up-to-date case files, progress notes, and records of client interactions.
• Prepare reports on client progress, services provided, and outcomes as required by agency protocols or funding sources.
• Collaboration:
• Collaborate with other shelter staff, community organizations, and local agencies to ensure clients have access to a wide range of support services.
• Participate in multidisciplinary team meetings to discuss client cases and share resources.
• Follow-up and Support:
• Provide ongoing case management services to clients as they transition into stable housing.
• Monitor clients' progress and adjust service plans as needed to support successful transitions to permanent housing.
• Client Advocacy and Empowerment:
• Empower clients to take an active role in their recovery and housing stabilization by providing education, resources, and emotional support.
• Assist clients in building life skills (e.g., budgeting, job readiness, conflict resolution) to enhance their long-term stability.

Qualifications:

• Bachelor’s degree in social work, Psychology, Sociology, or a related field (or equivalent experience).
• Previous experience in case management, social services, or working with vulnerable populations, preferably in homelessness or housing services.
• Knowledge of community resources, social services systems, and crisis intervention strategies.
• Strong communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to maintain confidentiality and adhere to ethical guidelines.
• Flexibility to work varied shifts, including nights, weekends, and holidays, as the shelter operates 24 hours a day.

Preferred Qualifications:

• Certification or training in trauma-informed care or similar methodologies.
• Experience with housing-first models, rapid re-housing, or other homeless services.

Physical Requirements:

• Ability to lift or move objects up to 25 lbs.
• Ability to remain standing, walking, or sitting for extended periods of time.
• Ability to respond to emergency situations in a timely and efficient manner.

Work Environment:

• The role is based in a 24-hour homeless shelter, which requires flexibility to work in a fast-paced and sometimes unpredictable environment.
• Must be able to work with individuals from diverse backgrounds and handle sensitive situations with empathy and professionalism.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Weekends as needed

Work Location: In person

Salary : $17