What are the responsibilities and job description for the Technical Support Manager position at Interlake Mecalux, Inc.?
The Technical Support Manager is responsible for delivering exceptional technical support to our customers with Automated Interlake Mecalux Solutions.
This role requires a deep understanding of automation technology, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
- Main Responsibilities:
- Serve as the primary point of contact for customer inquiries and concerns related to Interlake Mecalux Automation Solutions.
- Collaborate with project managers to determine resource requirements for after-sales projects.
- Analyze and resolve product/service concerns, modifying solutions as needed.
- Develop and maintain relationships with customers, ensuring their needs are met and exceeded.
- Provide training and support to electromechanics on after-sales services, ensuring seamless project execution.
- Ensure effective communication with stakeholders, documenting key activities and milestones.
- Maintain accurate records of issues, tickets, and resolutions, applying lessons learned to improve future performance.
Essential Skills:
- Engineering degree or relevant experience.
- Strong background in automation technology.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.
- Organizational and time management abilities.
- Spanish language proficiency desired.
- Travel required (at least 50%).
