Office/Records Clerk

Job Description:

Provides support and various tasks related to the patient record system including customer assistance.

Schedule - Monday - Friday 8am-5pm

• May assist in any capacity to support the department in the coordination of patient care.
• Greets customers, answers telephone calls, takes messages and forwards calls in a courteous and efficient manner.
• Distributes and explains paperwork or forms to customers. Collects paperwork or forms from customers ensuring it is complete.
• Collects, copies or processes items from customers such as forms, insurance cards or payments.
• Ensures customers requests are triaged and handled appropriately and timely.
• Responds to requests for information and appropriately processes information per policy.
• Professionally handles difficult situations with customers and gets appropriate support when needed.
• Provides clerical support. May assist with the following including but not limited to: sorting and distributing mail, typing, data entry, scheduling appointments, scheduling meetings, order and stocking of maintaining supplies, assembly of files/charts, and scanning.
• Frequently checks phone messages and emails to address workflow requests efficiently.
• Maintains a professional image in communication and work space.

Minimum Qualifications

• Demonstrated ability to perform multiple tasks with accuracy and in a timely manner.
• Demonstrated effective verbal and written communication skills.
• Demonstrated focus on positive customer service.

Preferred Qualifications

• One year experience in a clerical capacity.
• One year in a customer focused setting.
• Experience working in a healthcare setting.
• Experience working with medical records
• Experience with prior imaging
• Experience with Visage and PowerShare

Physical Requirements:

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Tellica Salt Lake City

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$16.32 - $21.22

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.