What are the responsibilities and job description for the Client Relations Specialist position at International Citizens Insurance?
About the Position
We are seeking an accomplished Client Relations Specialist to join our dynamic Group Benefits team at International Citizens Insurance (ICI). As a key member of our team, you will play a vital role in fostering lasting relationships with clients, delivering exceptional service, and driving customer satisfaction.
Key Responsibilities:
Responsibilities:
We are seeking an accomplished Client Relations Specialist to join our dynamic Group Benefits team at International Citizens Insurance (ICI). As a key member of our team, you will play a vital role in fostering lasting relationships with clients, delivering exceptional service, and driving customer satisfaction.
Key Responsibilities:
- Develop and maintain strong customer relationships through various communication channels.
- Manage client portfolios to meet expectations, deliverables, and timelines.
- Resolve service issues related to billing, claims, eligibility, and coverage efficiently.
- Collaborate with the sales team on upselling and renewals to maximize client value.
- Act as a strategic partner to align solutions with client goals and objectives.
- Communicate effectively with carrier representatives to build rapport and leverage expertise.
- Cross-functional collaboration to enhance customer satisfaction and drive business growth.
Responsibilities:
- Nurture customer relationships through effective communication.
- Respond to service inquiries and resolve issues efficiently.
- Manage multiple client portfolios to meet expectations and deliverables.
- Collaborate with internal stakeholders to provide strategic solutions aligned with client goals.
- Support the sales team in identifying opportunities for upselling and cross-selling.
- Maintain accurate records and update contracts as necessary.
- Promote a positive customer experience through seamless communication and issue resolution.
