TTA - Asylum Service Navigators

IRC Background:  The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State. IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview: The Asylum Services Navigator plays a critical role in directly supporting asylum seekers as they navigate the complex U.S. asylum system and access essential services. This position requires a compassionate and culturally sensitive individual who can build rapport with clients and effectively assess their needs. The Asylum Services Navigator will be responsible for conducting intakes, providing information and resource navigation, and facilitating referrals to appropriate services.

Major Responsibilities:

Client Intake and Eligibility Determination:

• Conduct comprehensive intake interviews with asylum seekers, gathering relevant information about their background, legal status, and needs.
• Determine eligibility for program services based on established criteria and guidelines.
• Explain program services, client rights and responsibilities, and obtain consent for reviewing immigration documentation.

Information and Resource Navigation:

• Provide accurate and up-to-date information to asylum seekers about the asylum process, available resources, and relevant legal rights.
• Assist clients in navigating complex systems and accessing essential services such as housing, healthcare, legal aid, and public benefits.
• Develop individualized service plans and facilitate referrals to appropriate service providers.

Emergency Triage and Assessment:

• Assess clients' immediate needs and provide emergency triage to address urgent health, safety, or shelter concerns.
• Conduct comprehensive needs assessments to identify ongoing needs and develop appropriate referral plans.
• Collaborate with the Asylum Services Coordinator to ensure timely and appropriate support for clients experiencing crisis situations.

Data Collection and Reporting:

• Collect and maintain accurate client data, including demographic information, needs assessments, service plans, and referrals.
• Utilize the electronic database and newcomer management system to track client interactions and outcomes.
• Contribute to program reports and evaluations by providing timely and accurate data.

Key Working Relationships:

Position Reports to:  Asylum Services Coordinator

Indirect Reporting:  Senior Asylum Services Navigator  

Other Internal and/or external contacts:

Internal: Asylum Services Coordinator, Senior Asylum Services Manager, Partnership Coordinator, Asylum Services Navigator, Data Specialist, Technical Coordinator, Finance Team, Operations Team.

External: migrant and refugee communities, other asylum service agencies in WA.

• Relevant degree or equivalent experience. Lived experience as an asylee, refugee, or immigrant is preferred
• 1-2 years of experience in case management, social services, or a related role working directly with asylum seekers or other vulnerable populations.
• Lived experience as an asylee, refugee, or immigrant is preferred
• Ability to document client interactions and services provided and maintain updated and accurate documentation.
• Fluency in English and at least one other relevant language commonly spoken by asylum seekers in the region (e.g., Spanish, Somali, Dari).
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients from diverse backgrounds.
• Strong cultural competency and understanding of the unique challenges faced by asylum seekers.
• Experience with data entry, collection, and virtual case management preferred.
• Knowledge of the U.S. asylum system, relevant legal resources, and available services for asylum seekers.
• Proficiency with Microsoft Office Suite
• Effective time management skills and ability to focus and work productively in a fast-paced environment
• Demonstrated ability to work as a team member in a multi-cultural environment
• Valid driver’s license and insurance

Working Environment:  

• Standard, professional office environment; hybrid remote, office, and field work
• May require occasional weekend and /or evening work

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

IRC- leading the way from harm to home.

Please Apply at http://www.rescue.org/careers