What are the responsibilities and job description for the Intake Specialist position at Internet Brands?
Team: Premier
The Primary focus of this position is to process prospective client intakes who are interested in applying for Social Security Disability.
A Disability Evaluation Specialist’s primary duties include, but are not limited to:
Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits
Properly complete the intake form using our proprietary Customer Relationship System (CRM)
Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.
Positively promote and sell the benefits of using our services to all prospects.
Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.
Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.
Qualifications:
Previous experience in a call center environment
Ability to show great empathy and concern for others
Customer service orientation; energetic and outgoing personality.
Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
Multitasking skills and the detail-oriented focus required for a fast-paced environment.
Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
BILINGUAL - English/Spanish a plus.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
