What are the responsibilities and job description for the Administrative Assistant/Receptionist position at Internova Travel Group?
Overview
Answer and route incoming phone calls. Provide administrative support and data entry for a variety of operational areas.
Responsibilities
Reception:
- Answer and route all incoming calls in a timely, efficient, pleasant and professional manner. (Office hours are based in Pacific Time Zone between 8am-5pm)
- Verify caller details against AgentMate for proper call handling.
CRM Data Entry:
- Enter new client bookings in AgentMate quickly and accurately.
- Communicate reservation ID and any follow-up instructions to agent and other operations staff as appropriate.
- Pull leads into AgentMate from Retrieve Lead Request and audit prospect or client information for accuracy and correct marketing engagement.
Other Operational Areas:
- Forward incoming client invoices, waitlist and upgrade notifications, air details, visa and health notifications, final payment notices, group updates and other vendor communications to agents and operational staff as appropriate.
- Forward itinerary change information and promotional messages to sales, operations and marketing staff.
- Process travel insurance purchase requests and enter details in AgentMate.
- Process client gift orders and enter details in AgentMate.
- Process group space requests with vendors and enter details in AgentMate
- Special projects as assigned.
Qualifications
- High School Diploma or equivalent.
- Two years administrative/clerical experience. Previous experience in the travel industry preferred.
- Demonstrated computer aptitude/proficiency in Microsoft Office Professional Applications.
- Detail oriented with excellent English language and customer service skills.
- Excellent communication, problem solving and organizational skills.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.
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