What are the responsibilities and job description for the IT Support Specialist position at Interroll Corporation?
PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION :
This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet.
ESSENTIAL TASKS AND RESPONSIBILITIES :
The following job functions are not all-inclusive. The employee must perform other job-related tasks / responsibilities the supervisor requests. Job duties may change as required by the needs of the company.
1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors.
2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc.
3. Train users on new or existing software as designated by management.
4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications.
5. Contribute to team efforts, including support of other locations and remote-based users as needed.
6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles.
7. All other duties and responsibilities as assigned.
REQUIRED QUALIFICATIONS :
1. Possess and display Interroll’s Values at all times :
a. Long-Term Thinking
b. Committed to Excellence
c. Always Respectful
d. Passionate about Customers
2. Possess an Associate’s Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training.
3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures.
4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge.
5. Ability to work with minimal supervision and proficiency in multi-tasking abilities.
6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software.
PHYSICAL DEMANDS :
While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and / or move up to ten pounds and frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and / or vibration. The noise level in this environment is usually quiet.
