What are the responsibilities and job description for the Customer Care Specialist position at Invader Pest Management?
Join the Invader team today! Our company is rapidly expanding in the Phoenix market, almost 30 years in the Industry, and we are always looking for A players who want to grow their careers with us.
We offer a team-centric, people-first environment with tons of perks and benefits along with endless opportunity for long-term career advancement. We have a unique company culture and a value system CARE that our team members strive to embody every day!
The Perks
- Comprehensive benefits package including: PTO, medical, vision, dental, and paid-Training
- Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off
- Fun, positive, and collaborative work environment.
- In-Depth Industry Orientation, Continual Education & Training Programs.
- Performance Compensation Packages / your knowledge, experience and licensing will determine where you start, Move up and Grow with us!
- Personal and professional development opportunities.
- A career home! Tons of potential for long-term career advancement within a rapidly expanding organization.
Job Responsibilities
- Answers incoming calls from current and potential customers regarding Pest Control, Termites and Weed service.
- Outbound calls / Daily reminder calls.
- Collections.
- Scheduling and rescheduling appointments.
- Creating leads and sales inspections for sales department.
- Set the technicians up with keys or paperwork they may need for the following day.
- Daily follow up using lead progression in software.
- Cross training with team to learn new tasks. The more you know, the more you grow!
Job Requirements
- Microsoft Office 365 experience
- 3 to 5 years experience (Phones, collections, routing)
- Approaches daily responsibilities with a positive attitude.
- Maintains communication with all Invader Team members and management regarding the completion of daily duties and any additional assistance required to carry out duties and responsibilities.
- Treats all Customers with courtesy; responds to customer needs in a timely manner; document requests when needed and report to immediate supervisor.
- Understands the importance of brand standards and has mindset to exceed expectation.
- Consistently maintains a professional, courteous attitude when dealing with coworkers.
- Team player mentality.
About Invader Pest Management
We are a full service pest management company that performs Pest, Termite and Weed Control services for both high end residential customers and many niche market commercial industries, such as Class A office buildings, high rise buildings, malls, school, day care facilities and Federal facilities. We are a fun, leading edge company established in the Phoenix Metro area for over 30 years.
We are looking for only those people who want to excel in our industry and work for the best on a long term basis. We are maturing into one of the Industry leaders in Arizona and we need people who can help us grow and maintain that status of excellence.
Salary : $19 - $21