What are the responsibilities and job description for the Ticketing Coordinator position at Iowa State Fair Authority?
Company Overview
The Iowa State Fair Authority oversees one of the largest and most celebrated events in the United States. Annually attracting over a million visitors, the Iowa State Fair showcases the best in agriculture, industry, and entertainment, making it a cornerstone of Iowa's cultural heritage.
Summary
We are seeking a Ticket Manager to join our dynamic team at the Iowa State Fair. In this role, you will be responsible for overseeing ticket sales and operations, ensuring a seamless experience for our guests during this iconic event held in Des Moines, Iowa.
WORK DUTIES: Under direction from the Ticketing Manager serves to assist with
ticket sales for the Iowa State Fair. The position is responsible for online and in-
person ticket sales in advance and during shows, events and Fair time. Will provide
prompt and accurate financial reports to ISF Management.
- Responsible for the set up and accuracy of all performances including Admissions, Grandstand, Elwell Family Park, and Thrill Parks.
- Responsible for the Grandstand performer’s information in the ticketing system, including ticket holds for all parties.
- Review Grandstand performer contracts and Elwell Family Park contracts to ensure proper ticketing language is followed.
- Responsible for on-sale of all pre-Fair performances. Provides customer service by answering phone calls and emails.
- Responsible for the creation and oversight of Elwell Family Park pit waivers.
- Coordinate with senior staff for the timeline of admissions sales, performance creation, and artwork.
- Set up all ticket office products (admission, wristbands, value packs, food tickets) within Etix (ticketing system) to be sold online and in the box office. Ensure appropriate verbiage is used and is easily understood by consumers.
- Set up ticketed Fair time events put on by Ag Education.
- Run and schedule various reports from Etix as needed.
- Responsible for hiring and managing Ticket Office staff in the summer to assist in daily functions.
- Reconcile daily the Ticket Office sales to the money received
- Responsible for communicating with promoters and staff members about ticket sale counts.
- Reconcile the Ticket Office operation at the end of the season to ensure accuracy of sales and ticket counts by the ticket office.
- Take, prepare, and distribute company orders providing excellent customer service.
- Serve as the backup for Event Services ticketing, managing weekend events as needed.
- Oversee staff that performs daily operations including: Ticket Sellers – create work schedules, train in selling procedures, arrange check-in and provide all support information and supplies.
Ticket Takers – create work schedules, train in ticket taking procedure, check-in procedure and provide all support information and supplies.
Shift Auditor – train staff to prepare Ticket Sellers for event.
Bank Tellers – train Bank Tellers in all phases of admissions policy and procedure and provide support involving policies and procedures not clearly stated.
Recommend, implement and enforce ticket sales policies and accounting
procedures for admissions/ticketing functions.
Develop and oversee proper procedures for ticket sales, ticket revenue
reconciliation, and the deposit of proceeds for each event.
Provide real-time reports to promoters during events and Accounting after
the event.
Problem-solve if needed with customers at events.
Assist in the oversight of banks located in 4H Building and Varied Industries buildings.
Fair Time Admissions
Assist with the hiring, training and directing ticketing personnel sufficient to staff
gates, Grandstand, Elwell Family Park, Thrill Parks, Giant Slide and Ye Old Mill.
This includes ticket takers, ticket sellers, bank tellers, Gate Captains, Shift
Auditors, and support personnel.
Assist with staff recruitment, retention, and staff engagement. Create ways to
recruit and retain staff. Come up with new methods of staff engagement to
increase employee satisfaction.
Aid in orientation for all ticketing personnel.
Oversee staff that perform daily operations including: Ticket Sellers, Ticket
Takers, Shift Auditors, Bank Tellers, Gate Captains, and Curriers.
Problem solve if needed with customers.
Assist in the oversight of the bank and auditing process during Fair and processes
and procedures as needed for reconciliation. Provide all necessary information to
State Auditors.
Oversee startup and shut down operations required for ticketing program prior to
the Fair. Ensure that ticket booths are clean and properly supplied prior to use.
Administer, maintain, and test all admissions equipment to ensure all are properly
functioning before use.
Jointly oversee two interns.
Assist with the oversight of the secret shopper program to ensure customer satisfaction at
the gates.
Assist with the management and recruitment of fundraising groups.
Coordinate with Special Events on specialty Fair days.
Communicate and work closely with members of the Etix staff to make sure our
needs are met and we’re utilizing all system options for efficiency.
Provide customer service to our deaf patrons and communicate with an agency to
set up deaf interpretation and meet with all parties during the Fair.
Communicate and work closely with members of the Etix staff to make sure our
needs are met and we’re utilizing all system options for efficiency.
Work with tent companies for order and placement of all tents at the gates.
Work with Print Shop to fulfill signage needs at all gates.
Ordering/organizing the stamps and days for the Fair. Organize meetings if needed
with stamp companies.
Work with Sponsorship Director, Print Shop and Marketing in the design and
printing of QR signage. Responsible for placement of all QR signage.
Technology
- Assist with setting up and troubleshooting all ticketing equipment.
- Aid in getting all departments credentialed as necessary.
- Address online ticketing issues by working with ticket representatives. Assist customers with online orders.
- Set up ticket sales for interim events and reconcile after the event is over.
- Work with Marketing and Special Events for various ticket and product sales or interim concerts.
- Monitor for thefts and assist Public Safety with arrests and prosecution as necessary.
- Other duties assigned by the Ticketing Manager.
ESSENTIAL FUNCTIONS
-Knowledge of the principles and techniques used in ticketing operations of a large,
multipurpose special events facility
-Ability to resolve problems and implement immediate corrective action
-Ability to keep accurate, detailed records
-Ability to establish and maintain working relationships with event managers and staff
-Ability to work long, irregular hours which include nights, weekends and holidays as
dictated by facility schedules
-Knowledge of hard ticket and computerized box office ticketing systems, payroll
systems
-High degree of customer service skills
-Strong oral and written interpersonal communication skills
-Ability to multi-task
-Solid organizational skills and management capability
-Supervisory skills
Job Type: Full-time
Pay: From $55,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $55,000