What are the responsibilities and job description for the Customer Service Representative Atlantic***Représentante, service à la clientèle position at IPEX Management Inc.?
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We are currently looking for a motivated, passionate, and dynamic Customer Service Representative for the Municipal and Industrial divisions to join our team! This position will report to the Customer Service Manager and will be based in our office in St John, New Brunswick.
Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Job Summary
Join the IPEX team as a vibrant Customer Service professional! In this role, you'll have the exciting opportunity to support multiple accounts, collaborate with colleagues and stakeholders at all levels, and provide exceptional assistance to our valued customers. If you're passionate about delivering top-notch service and thrive in a dynamic environment, we want to hear from you!
Principal Responsibilities
You will work in a high-volume environment, responding to customer requests for orders, quotes, product inquires and stock checks/price.
Resolve delays, service problems and disputes
Enter, release and track customer orders via EDI, fax, and phone, using our in SAP
Verify customer account numbers, pricing, terms, delivery requirements etc.
Track back orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner
Qualifications & experience
Minimum of 5 years of experience as a customer service representative
Industry experience with Industrial and Mechanical plumbing products is an asset
A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
Strong time management and follow-up skills, including, the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially in Microsoft Office, with a focus on Excel and email
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player, including the demonstrated ability to contribute to and foster a positive team environment
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
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