Customer Service Representative***Représentante, service à la clientèle

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting opportunity as a Customer Service Representative for our Sales division. This role will be a mix of home and office based and reporting to our office in Edmonton Alberta. It reports to the Western Canada Customer Service Manager.

Do not miss the opportunity to join a broad family of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

Job Summary

IPEX is seeking a Customer Service professional to join their team. The successful candidate will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Principal Responsibilities

The Customer Service Representative will work in a high-volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, this person will multi-task while maintaining the highest quality of customer service:

• Respond to inquiries regarding price, delivery, status of orders or technical support

• Resolve delays, service problems and disputes

• Enter, release and track customer orders via EDI, fax, and phone, using our in-house ERP solution

• Verify customer account numbers, pricing, terms, delivery requirements etc.

• Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations

• Collaborate closely with other departments from the service team to ensure accurate service from all directions

• Provide technical support by referring to various IPEX publications

• Respond to all customer inquiries in a timely manner

Qualifications & experience

• A  professional manner and a proven dedication to providing excellent customer service

• Minimum 5 years of experience as a customer service representative

• Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email

• Proven ability to effectively resolve customer issues and complaints

• Strong written and verbal communication skills

• Great teammate including the proven track record to chip in and foster a positive team environment

• Industry experience is an asset

• Knowledge of plastic piping systems an asset

• Knowledge of SAP is an asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com