What are the responsibilities and job description for the IT Desktop Support Technician position at IQ-EQ?
Company Description
IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.
Job Description
We are seeking a highly skilled and experienced MSP IT Help Desk Technician to join our team. The successful candidate will be responsible for providing advanced technical support to our users, including troubleshooting, and resolving complex technical issues.
This position is responsible for providing Tier I & II support to end user on corporate standardized laptops and mobile devices. These users will be located in corporate offices as well as in remote offices.
Responsible for:
- Providing internal, end-user support to local and remote users
- Setting up and building laptops & desktops
- Cataloguing, tracking, and configuring mobile devices
- Troubleshooting and diagnosing software & hardware issues
- Following, documenting, and improve standardized processes
- Maintaining inventory of equipment
- Deploying software solutions
- Assisting in Server and Storage support needs & projects
- Some potential travel <10%
- Provide advanced technical support to clients via phone, email, and on-site visits.
- Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
- Install, configure, and maintain hardware and software systems.
- Monitor and maintain client networks and systems.
- Document all client interactions and technical issues.
- Communicate effectively with clients to ensure their needs are met.
- Provide on-site support as necessary, including troubleshooting and repair of hardware and software systems.
Qualifications
Qualifications and Education Requirements
- Essential knowledge of Microsoft Windows and Office365
- Understanding of Software deployment and management tools
- Solid understanding of the Microsoft Office Suite
- Core knowledge of the TCP/IP stack
- Familiarity with IT support processes (such as ITIL)
- Customer Service Experience
- Good Organizational Skills
- Solid Troubleshooting Techniques
- Strong Communication Skills
- Ability to safely lift 40 lbs of equipment
Preferred Skills:
- MCSA, MCP or any Office365 certifications
- Azure, SharePoint, MS Teams, Active Directory and/or Office 365 administration experience
- 1 year of Technical Support experience
Additional Information
Salary based on experience and location ($48,000-$70,000) and full benefits package offered.
